Before contacting Customer Support, please review our FAQ page where many common questions are answered. When contacting customer service, please have the owner name, address, model and serial number available. The information will help the service representative to expedite your request.

 

GENERAL CONTACT INFORMATION

For emails, please include your name, address, phone number and serial number of the firearm.


By Telephone:
(USA)  1-800-331-0852 
Monday-Friday 8:00AM-4:45PM EST

(International)  1-413-781-8300 
Monday-Friday 8:00AM-4:45PM EST

By TTY:
1-833-522-1129

By Fax:
1-413-747-3317 (USA)
1-413-731-8980 (International)

By Mail:
Smith & Wesson
2100 Roosevelt Avenue, Springfield, MA 01104


By Email:

CUSTOMER SERVICE
qa@smith-wesson.com

FOR WEBSITE RELATED CONTENT ISSUES
website@smith-wesson.com

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