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Contact Information

Before contacting Customer Support, please review our FAQ page where many common questions are answered.

When contacting customer service, please have the owner name, address, model and serial number available. The information will help the service representative to expedite your request.

For emails, please include your name, address, phone number and serial number of the firearm.
By Email:

By Telephone:
1-800-331-0852 (USA)
Mon-Fri 8:00AM-8:00PM Eastern Time

1-413-781-8300 (International)
Mon-Fri 8:00AM-5:00PM Eastern Time

By Fax:
1-413-747-3317 (USA)
1-413-731-8980 (International)

By Mail:
Smith & Wesson
2100 Roosevelt Avenue
Springfield, MA 01104

Hunter Education & NRA Instructors:

Contact Academy

For website related issues ONLY (account lockouts, password problems, missing product images, etc.)
(Questions about S&W products and services go to