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FAQ

Before contacting Customer Support, please review the information listed below where many common questions are answered.

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What kind of ammunition should I use in my S&W handgun?
Can I dry fire my S&W handgun?
Does Smith & Wesson offer gunsmithing services?
How can I request the history of my S&W handgun?
Where can I find S&W holsters?
What is the warranty on S&W knives?
Where is the serial number located on my handgun?
Where can I find S&W long gun parts & service?
How can I obtain a manual for my S&W handgun or a S&W catalog?
Where can I find information on Performance Center handguns?
Where can I find pricing information on S&W Handguns?
Where can I purchase S&W apparel?
Where can I purchase S&W handgun parts and accessories?
How can I get my S&W handgun repaired?
Where can I get my S&W pellet or air gun repaired?
How can I find out the value of my S&W handgun?
Where can I find an S&W Warranty Service Center?
What is the history of S&W?
Where can I find shipping and return information?

 

What kind of ammunition should I use in my S&W handgun?
Use only commercially manufactured ammunition with internal ballistic pressures which are in strict accordance with the specifications of the Sporting Arms and Ammunition Manufacturers' Institute (SAAMI).

Be certain all ammunition you use complies with the SAAMI specifications. If you are uncertain, contact your ammunition supplier for verification.

If you would like any further information on specific ammunition, you may contact one of the major ammunition manufacturers from the link listed below:

Click here for major ammunition manufacturers


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Can I dry fire my S&W handgun?
Q: Can I dry fire my Smith & Wesson?

A: Yes, except for the .22 caliber pistols which includes models 22A, 22S, 422, 2206, 2214, 2213 and 41.

.22 caliber revolvers such as models 17, 43, 63, 317 and 617 also should not be dry fired.

Q: Why can't I dry fire my .22 pistol or revolver?

A: Dry firing a S&W .22 pistol or revolver will cause damage to the firing pin.

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Does Smith & Wesson offer gunsmithing services?
The Smith & Wesson Performance Center offers a full line of gunsmithing services.
Smith & Wesson Performance Center Gunsmithing Services

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How can I request the history of my S&W handgun?
Weapon History Request

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Where can I find S&W holsters?
Smith & Wesson offers a wide variety of Revolver Holsters and Pistol Holsters in our Online Store.

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What is the warranty on S&W knives?
Limited Lifetime Warranty: The product is warranted to the original consumer purchaser, for as long as he or she lives, against defects in materials, manufacture of assembly. Damage due to abuse, misuse or neglect is not covered. Defective products will be repaired or replaced. Discontinued items that are not repairable will be exchanged for items of equal value. In order to get service under this warranty, send the product prepaid, together with an explanation of the defect to the address listed below. Please add $6.95 for return freight. It is recommended that you insure the defective products to be returned.
Smith & Wesson Knives will not be responsible for any damages for loss or use of defective products or for other consequential or incidental damages.

Taylor Brands, LLC
1043 Fordtown Road
Kingsport, TN 37663
(800) 251-0254

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Where is the serial number located on my handgun?
Revolvers - The official serial number is located on the bottom of the butt of the frame. Some revolvers also have the serial number located on the inside of the frame, in the yoke area.

Pistols - The serial number is located on the side of the frame.

Sigma series - The serial number is located on the frame under the front of the handgun.

SW99 - The serial number is located on the frame at the rear of the pistol.

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Where can I find S&W long gun parts & service?
For long guns manufactured in the early 1980's, please contact the following dealers for parts and service. Smith & Wesson discontinued these models and no longer has a parts inventory or offer repair service for these models.
Gun Parts
Williams Lane
W. Hurley, NY 12491
(914) 679-4867

LSG Manufacturing
10059 Hwy 1476
Comanche, TX 76442
(325) 885-2700
franks@hughes.net
www.lsgmfg.com

For Model 1020, 1012 or Elite Shotguns, please contact our Customer Service Department for parts or service at 800-331-0852.

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How can I obtain a manual for my S&W handgun or an S&W catalog?

Catalog Request

S&W Handgun Owner's Manuals


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Where can I find information on Performance Center handguns?
Smith & Wesson Performance Center Handguns

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Where can I find pricing information on S&W Handguns?
Pricing information is included on most of our firearm detail pages on our website, which can be found by first viewing our main firearms page and then locating a specific firearm to view either by clicking on a link on the left or searching for firearms by model or caliber on the right.

You may also contact one of our customer support representatives for pricing on handguns.
1-800-331-0852 Ext. 2904 8:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday - Friday.

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Where can I purchase S&W gifts and apparel?
Smith & Wesson Online Store

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Where can I purchase S&W handgun parts and accessories?
Smith & Wesson Online Store - Firearm Accessories

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How can I get my S&W handgun repaired?
Please contact our Customer Support Center for instructions on how to return your handgun for repair: 1-800-331-0852 (Inside USA) 8:00 a.m. to 8:00 p.m. Eastern Standard Time (Monday - Friday).  Customers outside the USA may contact the International Warranty Service Center nearest you.

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Where can I get my S&W pellet or air gun repaired?
Smith & Wesson discontinued manufacturing air and pellet guns in 1980. The air and pellet gun line included the models: 77A, 80G, 78G and 79G. Should your Smith & Wesson air gun require parts and/or repairs, please contact:
Bimrose Precision Aigun Repair
1915 Paddock Lane
Norco, CA 92860
(951) 272-9451

TMac's Airgun Service
C/O Tony McDaniel
1120 Finger Bridge Road
Hickory NC  28602
(828) 294-2468
Models 586 and 686 pellet guns, please contact:
Umarex USA, Inc.
6007 S 29th Street
Fort Smith, AR 72908
(479) 646-4210
http://www.umarexusa.com
We suggest that you call before shipping your air gun to ensure they have the required parts.

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How can I find out the value of my S&W handgun?
Unfortunately, we are unable to predict the value of handguns after they are shipped from the factory. You may wish to reference one of the many books written on the value of handguns at your local bookstore or library.

If you would like to obtain the history of your Smith & Wesson handgun please refer to the Request History of your S&W Handgun question above.

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Where can I find an S&W Warranty Service Center?
S&W Warranty Service Centers

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What is the history of S&W?
Read the history of Smith & Wesson

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Where can I find shipping and return information?
Shipping & Returns

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