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Contact Information

At Smith & Wesson, we value our customers.  So, we have been hard at work this summer installing a new system that will help us to deliver an enhanced level of customer service.  When completed, our new system will help you more quickly access everything you need from Smith & Wesson, whether it’s information on a new or existing product, or a conversation with one of our knowledgeable representatives.  The delays experienced in our customer service department as a result of this process have been frustrating for all of us.  For that we apologize, and we truly thank you for your continued support.  We request your patience for just a bit longer.  Soon we will be back up to speed with a new and improved capability that will further enhance the high quality customer service you have come to expect from Smith & Wesson. Thank you.

Before contacting Customer Support, please review our FAQ page where many common questions are answered.

When contacting customer service, please have the owner name, address, model and serial number available. The information will help the service representative to expedite your request.

For emails, please include your name, address, phone number and serial number of the firearm.
By Email:

By Telephone:
1-800-331-0852 (USA)
Mon-Fri 8:00AM-8:00PM Eastern Time

1-413-781-8300 (International)
Mon-Fri 8:00AM-5:00PM Eastern Time

By Fax:
1-413-747-3317 (USA)
1-413-731-8980 (International)

By Mail:
Smith & Wesson
2100 Roosevelt Avenue
Springfield, MA 01104

Contact Academy

For website related issues ONLY (account lockouts, password problems, missing product images, etc.)
(Questions about S&W products and services go to