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Service Information


The Smith & Wesson Advantage™

In addition to providing some of the highest quality products available today, Smith & Wesson is committed to providing our customers with support and services second to none. When you purchase a Smith & Wesson handgun, you receive the Smith & Wesson Advantage™, comprised of four service features:

1. Lifetime Service Policy
We will repair any defect in material or workmanship without charge to the original purchaser for as long as you own the handgun.

2. Expedited 911 Priority Service

This service is available in the event emergency repairs are needed by law enforcement, military, or government personnel. This service allows you to expedite the prompt repair and return of your handgun.

3. Easy Access Customer Support

Our customer support representatives are available to assist your every need. Contact Us

4. Pride
Our customer support staff is proud to represent Smith & Wesson. They are dedicated to helping customers and look forward to providing you with a level of support equal to the quality level of Smith & Wesson products. Call us any time, even before you make your purchase. Our customer support team is product knowledgeable and can help you decide which model best suits your needs.

When contacting customer service, please have the owner name, address, model and serial number available. The information will help the service representative to expedite your request.