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FAQ

Before contacting Customer Support, please review the information listed below where many common questions are answered.

Contact Us
When contacting customer service, please have the owner name, address, model and serial number available. The information will help the service representative to expedite your request.

How do I adjust the Crimson Trace® laser on my M&P BODYGUARD®38 revolver?
How do I adjust the Crimson Trace® laser on my M&P BODYGUARD®380 pistol?
How do I adjust the laser on my BODYGUARD®38 revolver?
What kind of ammunition should I use in my S&W handgun?
Can I dry fire my S&W handgun?
Does Smith & Wesson offer gunsmithing services?
How can I request the history of my S&W handgun?
Where can I find S&W holsters?
What is the warranty on S&W knives?
Where is the serial number located on my handgun?
Where can I find S&W long gun parts & service?
How can I obtain a manual for my S&W handgun or a S&W catalog?
Where can I find information on Performance Center handguns?
Where can I find pricing information on S&W Handguns?
Where can I purchase S&W apparel?
Where can I purchase S&W handgun parts and accessories?
How can I get my S&W handgun repaired?
Where can I get my S&W pellet or air gun repaired?
How can I find out the value of my S&W handgun?
Where can I find an S&W Warranty Service Center?
What is the history of S&W?
Where can I find shipping and return information?

 
How do I adjust the Crimson Trace® laser on my M&P BODYGUARD®38 revolver?

WARNING: ENSURE YOUR FIREARM IS UNLOADED BEFORE ADJUSTING YOUR SIGHT. AT ALL TIMES FOLLOW THE BASIC FIREARMS SAFETY RULES IN THE SECTION ENTITLED “YOUR SAFETY RESPONSIBILITIES”.

WARNING: VISIBLE LASER RADIATION EMITS FROM THE CRIMSON TRACE® LASER WHILE IT IS IN OPERATION – AVOID DIRECT EYE EXPOSURE.


1. Mount a target with a clearly visible aiming point downrange at the desired zeroing distance.

2. Turn ON the Crimson Trace® Laser by pressing the activation button once.

3. While aiming the M&P® BODYGUARD® 38 revolver with its iron sights, rotate the adjustment screws as needed to superimpose the laser strike point over the M&P® BODYGUARD® 38 revolver’s aiming point. To determine the required direction of rotation, refer to the Laser Adjustment Table on page 37 of the owner's user manual.

4. Direct the Crimson Trace® Laser at the target aiming point.

5. Fire a 3-round shot group and note the center of the shot group relative to the target aiming point.

6. Rotate the adjustment screws (FIGURES A10 & A11 see owner's user manual) as needed to move the center of the shot group to the target aiming point. To determine the required direction of rotation, refer to the Shot Group Movement column in the Laser Adjustment Table on page 37 of the owner's user manual.

7. Fire another 3-round shot group to confirm zero.

8. Repeat these steps until the shot group falls within an acceptable radius around the target aim point.
 
How do I adjust the Crimson Trace® laser on my M&P BODYGUARD®380 pistol?

WARNING: ENSURE YOUR FIREARM IS UNLOADED BEFORE ADJUSTING YOUR SIGHT. AT ALL TIMES FOLLOW THE BASIC FIREARMS SAFETY RULES IN THE SECTION ENTITLED “YOUR SAFETY RESPONSIBILITIES”.

WARNING: VISIBLE LASER RADIATION EMITS FROM THE CRIMSON TRACE® LASER WHILE IT IS IN OPERATION – AVOID DIRECT EYE EXPOSURE.


1. Mount a target with a clearly visible aiming point downrange at the desired zeroing distance.

2. Turn ON the Crimson Trace® Laser by pressing the activation button once.

3. While aiming the M&P® BODYGUARD® 380 with its iron sights, rotate the adjustment screws as needed to superimpose the laser strike point over the M&P® BODYGUARD® 380’s aiming point (FIGURE A11). To determine the required direction of rotation, refer to the Laser Adjustment Table on page 46 of the owner's user manual.

4. Direct the Crimson Trace® Laser at the target aiming point.

5. Fire a 3-round shot group and note the center of the shot group relative to the target aiming point.

6. Rotate the adjustment screws as needed to move the center of the shot group to the target aiming point. To determine the required direction of rotation, refer to the Shot Group Movement column in the Laser Adjustment Table on page 46 of the owner's user manual.

7. Fire another 3-round shot group to confirm zero.

8. Repeat these steps until the shot group falls within an acceptable radius around the target aim point.
How do I adjust the laser on my BODYGUARD®38 revolver?

BGCT38 WARNING: ENSURE YOUR FIREARM IS UNLOADED BEFORE ADJUSTING YOUR SIGHT. AT ALL TIMES FOLLOW THE BASIC FIREARMS SAFETY RULES IN THE SECTION ENTITLED "YOUR SAFETY RESPONSIBILITIES" OF YOUR BODYGUARD® 38 SAFETY AND INSTRUCTION MANUAL.

BGCT38 WARNING: VISIBLE LASER RADIATION EMITS FROM THE INSIGHT® LASER WHILE IT IS IN OPERATION - AVOID DIRECT EYE EXPOSURE.


1. Turn the elevation adjustment screw (on top of the laser) four (4) complete rotations counter-clockwise with the allen wrench provided with your BODYGUARD® 38 revolver.

2. Turn the windage adjustment screw (on the side of the laser) four (4) complete rotations counter-clockwise with the allen wrench provided with your BODYGUARD® 38 revolver.

3. Pick a suitable aiming point where you can see the fixed sight picture and the laser beam at the same time. The point should be 8 to 10 feet from the BODYGUARD® 38 revolver.

4. Turn the elevation adjustment screw so that the beam is two inches (2") above point of impact as referenced from the fixed sight picture. (Note: the beam will move approximately one inch (1") left of point of impact.)

5. Turn the windage adjustment screw so that the beam is to the point of impact as referenced from the fixed sight picture.

6. Turn the elevation adjustment screw so that the beam is to the point of impact as referenced from the fixed sight picture.

7. Test fire the BODYGUARD® 38 revolver with your particular type and brand of ammunition and make any final adjustments necessary, making sure the revolver is unloaded prior to making any adjustments to the laser sight.

Click Here For Downloadable Instructions


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What kind of ammunition should I use in my S&W handgun?
Use only commercially manufactured ammunition with internal ballistic pressures which are in strict accordance with the specifications of the Sporting Arms and Ammunition Manufacturers' Institute (SAAMI).

Be certain all ammunition you use complies with the SAAMI specifications. If you are uncertain, contact your ammunition supplier for verification.

If you would like any further information on specific ammunition, you may contact one of the major ammunition manufacturers from the link listed below:

Click here for major ammunition manufacturers

Can I dry fire my S&W handgun?
Q: Can I dry fire my Smith & Wesson?

A: Yes, except for the .22 caliber pistols which includes models 22A, 22S, 422, 2206, 2214, 2213 and 41.

.22 caliber revolvers such as models 17, 43, 63, 317 and 617 also should not be dry fired.

Q: Why can't I dry fire my .22 pistol or revolver?

A: Dry firing a S&W .22 pistol or revolver will cause damage to the firing pin.


Does Smith & Wesson offer gunsmithing services?
The Smith & Wesson Performance Center offers a full line of gunsmithing services.
Smith & Wesson Performance Center Gunsmithing Services


How can I request the history of my S&W handgun?
Weapon History Request



Where can I find S&W holsters?
Smith & Wesson offers a wide variety of Holsters in the Firearm Accessories section in our Online Store.


What is the warranty on S&W knives?
Limited Lifetime Warranty: The product is warranted to the original consumer purchaser, for as long as he or she lives, against defects in materials, manufacture of assembly. Damage due to abuse, misuse or neglect is not covered. Defective products will be repaired or replaced. Discontinued items that are not repairable will be exchanged for items of equal value. In order to get service under this warranty, send the product prepaid, together with an explanation of the defect to the address listed below. Please add $6.95 for return freight. It is recommended that you insure the defective products to be returned.
Smith & Wesson Knives will not be responsible for any damages for loss or use of defective products or for other consequential or incidental damages.

Taylor Brands, LLC
1043 Fordtown Road
Kingsport, TN 37663
(800) 251-0254


Where is the serial number located on my handgun?
Revolvers - The official serial number is located on the bottom of the butt of the frame. Some revolvers also have the serial number located on the inside of the frame, in the yoke area.

Pistols - The serial number is located on the side of the frame.

Sigma series - The serial number is located on the frame under the front of the handgun.

SW99 - The serial number is located on the frame at the rear of the pistol.


Where can I find S&W long gun parts & service?
For long guns manufactured in the early 1980's, please contact the following dealers for parts and service. Smith & Wesson discontinued these models and no longer has a parts inventory or offer repair service for these models.
Gun Parts
Williams Lane
W. Hurley, NY 12491
(845) 679-4867

LSG Manufacturing
10059 Hwy 1476
Comanche, TX 76442
(325) 885-2700
franks@hughes.net
www.lsgmfg.com

For Model 1020, 1012 or Elite Shotguns, please contact our Customer Service Department for parts or service at 800-331-0852.


How can I obtain a manual for my S&W handgun or an S&W catalog?

S&W Catalogs

S&W Handgun Owner's Manuals


Where can I find information on Performance Center handguns?
Smith & Wesson Performance Center Handguns


Where can I find pricing information on S&W Handguns?
Pricing information is included on most of our firearm detail pages on our website

You may also contact one of our customer support representatives for pricing on handguns.
1-800-331-0852 Ext. 2904 8:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday - Friday.


Where can I purchase S&W gifts and apparel?
Click on "The Store" link located at the top right of every page on the website


Where can I purchase S&W handgun parts and accessories?
Smith & Wesson Online Store - Firearm Accessories


How can I get my S&W handgun repaired?
Please see our Shipping & Returns Page to request a prepaid Fedex return label to return your S&W handgun for repair.  Customers outside the USA may contact the International Warranty Service Center nearest you.


Where can I get my S&W pellet or air gun repaired?
Smith & Wesson discontinued manufacturing air and pellet guns in 1980. The air and pellet gun line included the models: 77A, 78G, 79G and 80G. Should your Smith & Wesson air gun require parts and/or repairs, please contact:
Bimrose Precision Airgun Repair is now located at:
13090 Navajo Road #3
Apple Valley, CA 92308
(760) 646-9108

TMac's Airgun Service
C/O Tony McDaniel
1120 Finger Bridge Road
Hickory NC  28602
(828) 294-2468
Models 586 and 686 pellet guns, please contact:
Umarex USA, Inc.
6007 S 29th Street
Fort Smith, AR 72908
(479) 646-4210
http://www.umarexusa.com
We suggest that you call before shipping your air gun to ensure they have the required parts.


How can I find out the value of my S&W handgun?
Unfortunately, we are unable to predict the value of handguns after they are shipped from the factory. You may wish to reference one of the many books written on the value of handguns at your local bookstore or library.

If you would like to obtain the history of your Smith & Wesson handgun please refer to the Request History of your S&W Handgun question above.


Where can I find an S&W Warranty Service Center?
S&W Warranty Service Centers


What is the history of S&W?
Read the history of Smith & Wesson


Where can I find shipping and return information?
Shipping & Returns