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Contact Information





Before contacting Customer Support, please review our FAQ page where many common questions are answered.

When contacting customer service, please have the owner name, address, model and serial number available. The information will help the service representative to expedite your request.


For emails, please include your name, address, phone number and serial number of the firearm.
By Email:
qa@smith-wesson.com


By Telephone:
1-800-331-0852 (USA)
Mon-Fri 8:00AM-8:00PM Eastern Time

1-413-781-8300 (International)
Mon-Fri 8:00AM-5:00PM Eastern Time


By Fax:
1-413-747-3317 (USA)
1-413-731-8980 (International)


By Mail:
Smith & Wesson
2100 Roosevelt Avenue
Springfield, MA 01104


Hunter Education & NRA Instructors:
instructors@smith-wesson.com


Contact Academy



For website related issues ONLY (account lockouts, password problems, missing product images, etc.)
Email: website@smith-wesson.com
(Questions about S&W products and services go to qa@smith-wesson.com)